Frequently Asked Questions

Cash withdrawals can be made at any Allpoint or MoneyPass surcharge free ATMs.  You can also visit a shared branch and provide the teller with your name, credit union name, member number and ID to make a withdrawal.

We can raise your card’s daily spending limit so you can make a large purchase, or you can wire funds to an external account. When we raise your card’s spending limit, you can also make large withdrawals from an ATM.

Deposits can be made at deposit-accepting MoneyPass ATMs.  A deposit can also be made by visiting a shared branch and providing them with your credit union name, your license, your member number and your account number.

MoBi Anytime Deposit is the most convenient way to deposit your check. To use this service, log into your Southwest Financial mobile app and select deposit. Then, you’ll take a picture of the front and back of your check to deposit the funds.  You can also make check deposits at deposit-accepting MoneyPass ATMs.  Check deposits can also be made at a shared branch by providing them with your credit union name, your license, your member number and your account number to make a deposit.

The first three deposits are placed on hold for seven business days. After that, no hold is placed if you deposit the same type of check for a similar amount.

Kayde – our 24-hour phone teller – responds to requests for cashier’s checks payable to yourself and it will be mailed to the address on file.  You can also contact our Member Loyalty Team and request a cashier’s check payable to yourself be mailed to the address on file. Another option is to visit a shared branch and provide them with your credit union name, your license and your account number to request a cashier’s check payable to yourself or others.

Our routing number is 311079827.

Yes, we have a High Yield Checking Account! For this account, you’ll need to:

• Opt in – there are no penalties but lots of rewards!
• Enroll in eStatements.
• Direct deposit your paycheck in your checking account.
• Have 15 signature-based debit card transactions of $10 or more.
• Pay at least one bill electronically through our Bill Pay.

Note: All checking accounts can receive direct deposits and are initially set up with overdraft protection (savings account funds covering an overdraft of your checking account). All checking accounts also qualify for free bill pay.

You only have Courtesy Pay if you opted in when you submitted your application for the checking account.

Overdraft Protection will cover an item that is presented for payment when the checking account available balance is not enough to cover the item but funds are available in your savings, Overdraft Protection will automatically transfer the money to your checking account to cover that item. There is no fee to have Courtesy Pay added to your account. You are only charged a fee if you exceed the available balance in your account and Courtesy Pay is used. When an item (check, ACH or everyday debit card transaction) is presented to us for payment and the funds are not available in your account, we will authorize the transaction up to your Courtesy Pay limit.

It’s free! There is no fee to use Overdraft Protection.

Courtesy Pay fees depend on the number of overdrawn transactions. The first two transactions are $1 each, the next ten are $30 each and anything after that is $35 each. The fee schedule starts over annually.

You must have a checking account with a deposit that clears up your deficit, preferably within a two-week period.

If you wish to opt in, we have a Courtesy Pay form you can complete. You can remove Courtesy Pay by verbally request after answering three ID verification questions or by submitting  secure message.

Call (800) 992-3808 to activate your card and set up your PIN.

Call us at (214) 630-7111 and speak with our Member Loyalty Team. For after hours please call (800) 472-3272.

You will get your new card within seven to ten business days.

You can call our Member Loyalty Team to add a temporary or permanent restriction. By downloading the CardValet app, you have the option of temporarily blocking your card as well.

Yes! The daily limit is $1,000 for pin-based transactions and $2,500 for credit-based transactions.

Yes! Inform us whenever you leave the country to avoid any mistaken card deactivations.

Yes! There are foreign transaction fees based on the merchant.

Contact our Member Loyalty Team via phone at (214) 630-7111 or send us a secure message.

Yes! There are two types of disputes. Fraud disputes are for unknown transactions. Regular disputes are for transactions you initiated but did not receive the product or service as promised.

We will contact you with any updates or additional questions within five business days of the receipt of your dispute form.

For fraudulent transactions, you will receive credit within five business days. For regular disputes, it may take 45 to 60 days to get a response from the merchant.

No. Transactions must have posted to your account. This is because pending transactions sometimes fall off or post for a different amount.

Stop payments must be placed for each type of payment method (ACH, debit card, etc.).

Go to https://www.swfinancial.org/shared-branches and plug in your zip code.

You can make deposits, do withdrawals and request cashier’s checks.

Yes. The fee is $3 per transaction.

When you visit a shared branch, make sure you have your current ID, your credit union name and your member number. Temporary licenses are not accepted.

You do not need to have chosen a specific vehicle to apply. We can submit the application for a general preapproval. However, it would be helpful to submit the vehicle information, payoff letter and insurance information for refinance requests.

There are several factors that go into our loan decisions and whether we require a down payment or not. If a down payment is required, your Member Opportunity Specialist will communicate this as a condition of your approval.  If you do plan on having a down payment, it is always helpful for the credit union to know upfront.

Your payment amounts will vary based on your situation. There are several factors taken into consideration when calculating payments. Those include: the amount financed, the interest rate, the term of the loan and payment frequency (weekly, biweekly, monthly, etc.).

If we receive your payment more than 14 days after the due date, we will charge you a late fee of 5% of the scheduled payment due with a minimum late fee of $15.00.

The late fee is 5% of the scheduled payment due with a minimum late fee of $15.00.

We have been able to save members tons of money over the years by offering our Beat the Rate Financing option. You can apply online at here to see if we can save you money too.

Call (800) 992-3808 to activate your card and set up your PIN.

Your credit card payments are due on the 12th of each month. Please refer to your credit card statement for further information. If you signed up for eStatements, payment due dates can be found there.

Payments to your credit card can be made via online banking from one of your Southwest Financial accounts. You can also mail your payments or visit this page to pay online.

Call us at (214) 630-7111 and speak with our Member Loyalty Team. For after hours please call (800) 472-3272.

If we receive your payment more than 14 days after the due date, we will charge you a late fee of 5% of the scheduled payment due with a minimum late fee of $15.00.

The late fee is 5% of the scheduled payment due with a minimum late fee of $15.00.

Contact our Member Loyalty Team via phone at (214) 630-7111 or send us a secure message.

Yes! There are two types of disputes. Fraud disputes are for unknown transactions. Regular disputes are for transactions you initiated but did not receive the product or service as promised.

We will contact you with any updates or additional questions within five business days of the receipt of your dispute form.

For fraudulent transactions, you will receive credit within five business days. For regular disputes, it may take 45 to 60 days to get a response from the merchant.

No. Transactions must have posted to your account. This is because pending transactions sometimes fall off or post for a different amount.

Available equity is calculated by taking 80% of the home’s value and then deducting any existing mortgage balances.

No! Southwest Financial does not charge an application or origination fee.

A Home Equity Loan can be used for a variety of purposes, such as debt consolidation, home improvements, vacations, college payments and more.

Yes, absolutely! If you already have a first mortgage, then the Home Equity Loan would simply be done as a second lien.

We currently cover closing costs for our members! The only exception would be if a full appraisal is needed to prove value.

Don’t worry – we’ll still give you a chance! We will look at all aspects of the application, including relationship with the credit union, value of the home, previous payment history, job history and more.

All our Home Equity Loan rates are fixed and will not change throughout the loan term.

There are no penalties for an early payoff, and you can make principle-only payments throughout the loan term.

Once we receive the application and requested documentation, it only takes about two to three weeks.

Apply online at https://www.swfinancial.org/home-equity-loans. Make sure to choose the appropriate box for your borrowing situation.

If you are interested in a personal loan, apply online at https://internetloanapplication.cudl.com/swfinancial/.

Our goal is to have an answer back to you within the same business day! However, this depends on the time you submitted your application and the number of applications received that day. If your application needs additional review, the timeframe may extend beyond a single business day. 

The minimum amount for an unsecured loan is $500. The maximum amount is $15,000. Terms can range anywhere from 6 to 48 months. Upon approval, your Member Opportunity Specialist will discuss the options with you. 

Our goal is to have the loan booked and funds dispersed the same day we approved the loan. Of course, this depends on when we received your application and your completion of loan documentation.

Definitely! If you choose to pay off your loan early, there are no prepayment penalties or fees.

Please refer to the following webpage to determine if you qualify for a Hassle-Free Loan:  https://www.swfinancial.org/hassle-free-loans.

If we receive your payment more than 14 days after the due date, we will charge you a late fee of 5% of the scheduled payment due with a minimum late fee of $15.00.

The late fee is 5% of the scheduled payment due with a minimum late fee of $15.00.