Fraud Alert

Important Notice

Southwest Financial will NEVER contact you via phone call, text, or email to ask for your username and/or password.

Financial institutions are reporting an increase in spoofing and phishing attempts. What is spoofing and phishing and how can you protect yourself?

Spoofing happens when someone pretends to call, text, or email from a trusted organization. This is how fraudsters gain your trust. Phishing happens when the fraudster convinces you to share your personal information with them.

Here are some helpful tips to protect your identity and account information:

Safeguard Your Account Information: Never share your account information, username or password.
Use Strong Passwords: Ensure your passwords are complex and unique to each account. Avoid using easily guessable information such as names, birthdays, and common words.
Enable Two-Factor Authentication (2FA): Enable 2FA for an additional layer of security. This adds an extra step to the login process, making it more difficult for unauthorized individuals to access your account.
Create Alerts: Be sure to log in to your account and enable alerts. This can be found under Resource Center (or the “hamburger menu” in our mobile app) and Alert Settings. Our system will automatically send you an alert whenever a security event is triggered. Here are some examples of security events: failed login attempt, username or password change, new remembered device added, or contact information updated.
Report Suspicious Activity: If you receive any suspicious phone calls, texts, or emails requesting personal information, do NOT respond or share your information. Instead, contact us immediately!

Again, Southwest Financial will NEVER contact you via phone call, text, or email requesting your username and/or password. If you have any questions or concerns regarding your account security, please don’t hesitate to contact our Member Loyalty Team.