Core Conversion

We’re excited to announce an update to our core banking system!

The Credit Union’s core processor is the software that allows us to maintain account and loan information, process transactions, and support services such as debit cards and digital banking. As a result of the core conversion, our team will be able to provide you a better banking experience.

In order to complete our core migration, all systems will be unavailable beginning Thursday, August 15, 2024 at approximately 6pm CDT. We will be closed on Friday, August 16, 2024. We anticipate having all systems fully restored on Monday, August 19, 2024 by 9am CDT.

Therefore, any transactions that are presented for deposit, withdrawal, or payment on Friday, Saturday, or Sunday will be posted when our system is restored on Monday.

As with all system upgrades, some things are going to look differently. How will this conversion impact you?

Account Access – Online Banking, KayDe, Shared Branching and Mobile Banking will be unavailable starting at 6pm CDT on Thursday, August 15th through Monday, August 19th. These services are scheduled to resume at approximately 9am CDT on Monday, August 19th. Your debit and credit cards will work based on your available balance. However, daily limits may be reduced.

Share and Loan IDs* – Your member number will remain the same however; your share and loan IDs will now be 4-digits, for example:

Savings account IDs will go from 1 to 1001
Checking account IDs will go from 2 to 2001
Loan IDs will go from 3 digits to 4 digits based on loan type (for example):
- Credit cards will start with 01
- Auto loans will start with 04

*Digits for share and loan IDs will depend on share type and loan type

Card Controls – On August 19th, the CardValet App will be retired. COMING SOON…card controls, travel notifications, and card alerts will be available directly within online and mobile banking.

KayDe Login – Members and joint owners will now have their own unique KayDe login. Members will receive an individual email communication with this information in August.

Enhanced ACH and Check Security – On August 19th, an enhanced ACH Number will be available in your checking account details online and via mobile app. This number should be updated with any company that debits or credits your account, including your direct deposit. After March 31, 2025, checks without the enhanced ACH Number will no longer be accepted

We understand that you may have questions regarding this upgrade. A list of FAQs can be found here.

We appreciate your patience and understanding during this transition period. We will continue to send additional communications about our upcoming system enhancements. In the meantime, make sure that your contact information with Southwest Financial is always up to date.

Frequently Asked Questions

Q: What is the “core data processing system”?

A: The core data processing system is the software and supporting hardware that Southwest Financial uses to maintain members’ deposit and loan accounts, process transactions, and support services such as debit cards and digital banking.

Q: Will my debit and credit card still work during the conversion?

A: Yes, but daily limits may be reduced during the conversion.

Q: If I need cash during the conversion time, will I be able to use the ATMs?

A: Yes. You will be able to access the ATMs, but you will not be able to view your account balance. Please also note that daily limits may be reduced during this time.

Q: Is my personal and financial information safe and secure?

A: Yes. The safekeeping of member account and personal information is Southwest Financial’s top priority. Personal data and account information will remain secure throughout the entire conversion process.

Q: Will office hours be affected during the conversion period?

A: Yes. Southwest Financial will close at 5:00pm CDT on Thursday, August 15th and will re-open on Monday, August 19th at 9:00am CDT.

Q: Will my member number change?

A: No, your member number will remain the same. However, share and loan IDs will change to four digits.

Q: Will I be able to access Digital Banking through Online and Mobile Banking?

A: No. Online and Mobile Banking will be unavailable from approximately 6:00pm CDT on Thursday, August 15th until we go live with the new core processing system on Monday, August 19th.

Q: Will I be able to access Bill Pay?

A: No. Bill Pay will be unavailable during the conversion. Any payments scheduled during the time we are closed will be processed when our system is restored. After the conversion, please verify payments, payees, and amounts to ensure accuracy.

Q: Will I be able to access KayDe telephone banking?

A: No. KayDe will be unavailable starting at 6:00pm on Thursday, August 15th. Service will resume on Monday, August 19th at 9:00am CDT.

Q: If I have a direct deposit coming in, will it work when you are closed?

A: All debits and credits will be processed prior to close of business on Thursday, August 15th. Any transactions presented after the system is shut down will be processed when the system is restored on Monday, August 19th.

Q: What do I need to do?

A: We have been working hard to ensure a smooth transition for you. Please watch for future communications and ensure that we have your up-to-date contact information.